SIMS Service Desk Performance

Over two thirds of enquiries made to our SIMS service desk are resolved on the same day.

As one of only seven independent Capita SIMS Accredited Support Partners, Strictly Education provide snapshots of how our SIMS service desk is performing.

Our latest report shows that on average in 2016 we resolved 99% of calls within KPI time frames, 67% of those enquiries were resolved on the same day.

Below you can see our key performance indicators for our service desk response rates, % of enquiries resolved within a month and within the same day.*

  • 100% Service Desk response rate

  • 99% of calls resolved within KPI timeframes

  • 67% of calls resolved on the same day of enquiry 

*if you have any questions about the statistics above, please get in touch.

To ensure we are providing the best service alongside these statistics we recently ran a client survey.

Our client survey shows that 100% rated our service as Good or Better, with 70% of our clients rating our service as Excellent.

For more information on our SIMS support service please get in touch directly on 0330 123 2544.

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